KUALITAS PELAYANAN ADMINISTRASI KREDIT TERHADAP KEPUASAN MITRA BINAAN PT PERTAMINA (PERSERO)

  • Charles B Wangke Institut Bisnis dan Multimedia ASMI
  • Medi Purnomo Institut Bisnis dan Multimedia ASMI
Keywords: Quality, Service, Administration, Credit, Partnership Program, Community Development

Abstract

This research aims to explain the quality analysis of the quality of credit administration services to the satisfaction of the partners of Region III Jakarta in PT Pertamina (Persero) unit of the Partnership and Community Development Program (PKBL). This method of research uses a quantitative approach and with survey research methods. Data retrieval techniques use two data retrievals i.e. primary data and skunders via polls and documentation. Analysis of data using descriptive testing and test statistic inference with a test of two averages. The results of this study stated that there is a influence of the quality of credit administration services to the satisfaction of the target partners of Jakarta region III at PT Pertamina (Persero) Unit of partnership and community Development Program, so that the results are expected There is improvement in future quality of service for better.

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Published
2017-09-05