Jurnal Administrasi Bisnis Asmi

ANALISIS KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN PADA DOMINO’S PIZZA CABANG PONDOK GEDE

Rochayati Febriarhamadini, Aristarkus Didimus Rumpak — Tue, 05 Sep 2017 00:00:00 +0000

The aim of this research as a whole to know the description of quality service services to customer satisfaction at Domino's Pizza branch of Pondok Gede. The quality of service provided is aimed at fulfilling the needs and desires of the customers who use it and by providing and serving in the right way. Customer satisfaction is the level of feeling after comparing performance or perceived results to its expectation. This research methodology used descriptive STATISITK regarding service quality and customer satisfaction as well as inferential statistics for analysis of correlation coefficient, linear regression analysis with primary data source through dissemination of kuesioener to customers Domino's Pizza branch of Pondok Gede. The last conclusion on the quality description of service services at Domino's Pizza Pondok Gede branch is excellent and the level of customer satisfaction is good. While the quality of service to customer satisfaction in Domino's Pizza branch Pondok Gede obtained positive correlation analysis results with a strong connection where the hypothesis testing obtained H0 rejected results and Ha acceptable so that it can drawn conclusion that there is a significant influence between quality service services towards customer satisfaction at Domino's Pizza branch of Pondok Gede.

PENGARUH PELATIHAN TERHADAP KINERJA BAGI KARYAWAN LP3I

Indra Lesmana, Abner Madjid Syarief — Tue, 05 Sep 2017 00:00:00 +0000

Tujuan penelitian ini secara keseluruhan untuk mengetahui deskripsi pelatihan karyawan dan deskripsi nilai kinerja karyawan serta pengaruh antara pelatihan terhadap nilai kinerja karyawan pada LP3I Cikarang. Pengertian dari Pelatihan adalah suatu kegiatan dari perusahaan yang bermaksud untuk dapat memperbaiki dan mengembangkan sikap, tingkah laku, keterampilan dan pengetahuan dari para karyawan yang sesuai dengan keinginan perusahaan yang bersangkutan sedangkan penilaian prestasi kerja karyawan adalah untuk memberi motivasi karyawan agar bekerja lebih baik. Penilaian prestasi kerja adalah proses melalui organisasi-organisasi mengevaluasi atau menilai prestasi kerja karyawan. Metodologi yang digunakan dalam penelitian ini adalah analisis koefisien korelasi, analisis regresi linier dengan sumber data sekunder dari pelatihan dan nilai kinerja karyawan pada LP3I Cikarang. Kesimpulan terakhir mengenai pengaruh pelatihan terhadap nilai kinerja karyawan pada LP3I Cikarang, diperoleh hasil analisis regresi linear sederhana memiliki arah korelasi positif dengan hubungan yang sangat kuat sedangkan faktor luar pengaruhnya tidak terlalu kuat. Sedangkan untuk penilaian hasil hipotesis diperoleh hasil bahwa H0 ditolak dan Ha diterima sehingga dapat dinyatakan bahwa ada pengaruh signifikan antara pelatihan dengan nilai kinerja karyawan pada LP3I Cikarang.

KUALITAS PELAYANAN ADMINISTRASI KREDIT TERHADAP KEPUASAN MITRA BINAAN PT PERTAMINA (PERSERO)

Charles B Wangke, Medi Purnomo — Tue, 05 Sep 2017 00:00:00 +0000

This research aims to explain the quality analysis of the quality of credit administration services to the satisfaction of the partners of Region III Jakarta in PT Pertamina (Persero) unit of the Partnership and Community Development Program (PKBL). This method of research uses a quantitative approach and with survey research methods. Data retrieval techniques use two data retrievals i.e. primary data and skunders via polls and documentation. Analysis of data using descriptive testing and test statistic inference with a test of two averages. The results of this study stated that there is a influence of the quality of credit administration services to the satisfaction of the target partners of Jakarta region III at PT Pertamina (Persero) Unit of partnership and community Development Program, so that the results are expected There is improvement in future quality of service for better.

ANALISIS KUALITAS PELAYANAN FRONTLINER TERHADAP KEPUASAN NASABAH PADA BANK BUKOPIN CAPEM CAKUNG JAKARTA TIMUR

Rudianto Rudianto, Sindhutama Iwan Putra — Tue, 05 Sep 2017 00:00:00 +0000

The purpose of this research to know the effect of quality service Frontliner to customer satisfaction at Bank BUKOPIN Capem Cakung East Jakarta. Service quality variables consisting of several indicators, among others: Tangible (physical evidence) is the appearance of employees are good and good and completeness of work equipment. Realititation (reliability), which is the ability to provide guidance on the products provided as well as fast and precise service. Responsivenes (Tangapan), is a very friendly and communicative in serving and handling complain customers quickly and precisely. Assurance, namely to maintain a good image in the eyes of people and customers in particular and ensure the safety of all customer deposits. Emphaty (caution) is to give sincere attention to the customer who complain and provide a good service when the customer is doing transactions. Customer satisfaction is reflected by what is received by the customer of Bank BUKOPIN Capem Cakung from the services provided by Bank BUKOPIN Capem Cakung. This satisfaction as a result of the quality of service in the form of response given by Bank BUKOPIN Capem Cakung through elements of physical evidence (tangibles), Reliability (Realibility), Responses (responsiveness), guarantees (assurance) and empathy (Emphaty).

ANALISIS PENGARUH PELATIHAN TERHADAP KINERJA PEGAWAI DEPARTEMEN PERBANKAN SYARIAH PADA BANK INDONESIA

Jones Zenas Rante, Eddy Suryadi — Tue, 05 Sep 2017 00:00:00 +0000

This research aims to analyse and know the extent of the relationship and influence between training and employee performance, where training determines the performance of employees the method used in the study consists of Literature research using books related to the research title by conducting field research and distributing questionnaires to employees working with Sharia Banking department employees at Bank Indonesia. Data analysis research uses analysis of correlation coefficient, simple linear regression analysis, determinant coefficient analysis and hypothesis test. The results of the research obtained is with ? = 0.63, then the relationship between the training with the performance of employees "strong", with the equation of Regresinya that is Y = 7.31 + 0, 66X, the determining coefficient of analysis of 60% it means training on performance Employees will have an effect of 60%, while the remaining 40% is influenced by other factors (factors to be researched further), the hypothesis testing analysis shows Thit = 4.29 > this = 2.02 thus Ho = rejected and Ha = received. This means there is an influence between the training variables (X) and the Employee performance variable (Y).

ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN TOKO ONLINE LAZADA PADA KARYAWAN BCA LIFE ANALISIS

Windy Octavia Putri, Hardianawati Hardianawati — Tue, 05 Sep 2017 00:00:00 +0000

Semakin berkembangnya toko online di Indonesia perusahaan-perusahaan toko online harus membuat strategi pemasaran untuk bisa meraih pangsa pasar yang lebih tinggi. Untuk memberikan kepuasan pelanggan diperlukan usaha dari perusahaan toko online dengan memberikan harga yang bersaing dan kualita pelayanan yang terbaik. Tujuan ini adalah untuk mengetahui besarnya pengaruh harga (X1) dan kualitas pelayanan (X2) terhadap kepuasan pelanggan (Y) toko online Lazada. Dalam penelitian ini data dikumpulkan melalui metode kuesioner terhadap 80 orang responden pelanggan toko online Lazada dengan menggunakan metode random sampling untuk mengetahui tanggapan responden terhadap masing-masing variabel. Kemudian dilakukan analisis terhadap data-data yang diperoleh berupa analisis kuantitatif meliputi uji validitas dan reliabilitas, uji hipotesis lewat uji F dan uji t serta uji analisis koefisien determinasi (R2). Metode analysis data yang digunakan dalam penelitian ini adalah menggunakan analisis regresi linier sederhana (parsial) dan analisis regresi linier berganda (simultan)yang berfungsi untuk membuktikan hipotesis penelitian. Hasil penelitian menunjukan bahwa pengaruh harga dan kualitas pelayanan secara simultan terhadap kepuasan pelanggan toko online Lazada memiliki nilai pengaruh sebesar 31,349 dengan nilai signifikan sebesar 0,000 lebih kecil dari 0,05.